Australian ticketing company Ticketek went offline on Monday (November 18), causing a major outage across the platform and raising concerns among fans of bands such as Twenty One Pilots who feared the outage could affect upcoming performances this week.
On social media, ticket holders for the Twenty One Pilots concert at Rod Laver Arena on Tuesday (November 19) have increasingly voiced their concerns about the ticketing company The show could not be resumed in time. Officials from the Melbourne and Olympic Parks Trust, which manages the venue, did not respond to requests for comment. advertising billboard.
@Ticketek_AU The website and app remain closed. I want to buy pre-sale tax @KasabianHQ exist @Enmore_Theatre
How do I purchase if the website is down?
— Mick Gee (@boomshanka1976) November 18, 2024
On Monday, visitors to the Ticketek homepage found a message: “The Ticketek website is currently undergoing maintenance. We’re sorry that updates are taking longer than expected.
The cause of the outage is unclear, but a memo circulating online that appears to have been issued by venues using Ticketek claims the company has voluntarily taken its network offline “to investigate some unusual online activity and as a precautionary measure.” As a measure, the Ticketek Australia New Zealand website and app are temporarily offline today.
The note added, “Ticketek is working to restore access as quickly as possible and apologizes for any inconvenience caused. Ticketek is working to restore the site in the coming hours.”
Ticketek’s pages in the UK, Singapore, Philippines and Malaysia remained operational during Monday’s outage.
advertising billboard Representatives for Ticketek were contacted but did not receive a response.
Ticketek is one of the largest ticketing companies in Australia and is affiliated with the Australian organizer Paul DanteIts TEG company, currently majority-owned by Silver Lake Holdings, was recapitalized in February by reaching an agreement with KKR Credit Markets and Singapore government-owned investment company Temasek. TEG’s portfolio also includes TEG Sport, TEG Experiences, TEG Dainty, SXSW Sydney, Qudos Bank Arena, Softix, TicketCharge, TicketWorld and Ovation.
